Department Operations
The role is responsible for financial and operational success of the store including meeting revenue and profit targets, and customer service standards of the Company.
- To manage store operations
- To lead and supervise a team of Assistant Restaurant Managers, Supervisors and Crew.
- Ensure that the store has adequate resources (including manpower and inventory) for daily operations through effective and efficient duty roster planning, manpower deployment and stocks ordering.
- Maintain guidelines of food preparation to ensure that desired quality and standards are achieved.
- Coach staff in providing excellent service experience to all customers.
- Handle all customer queries and feedback in a professional and timely manner.
- Ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines.
- Ensure that policies and standard operating procedures are strictly adhered to.
- Handle selection and recruitment of staff.
- Monitor work performance of all staff and enforce discipline when necessary.
- Ensure on-the-job training is conducted for all staff.
- Check on supplier operations and provide feedback to the Supply Chain Department if necessary.
- Pursuing Bachelor's Degree or Equivalent.
- At least 5 years of working experience in a similar capacity in the food and beverage industry (experience in Japanese cuisine will be an added advantage).
- Able to use English both speaking and writing.
- A natural leader, highly communicative and self-motivated to lead and motivate staff.
- Quality-driven with a good understanding of local food and beverage trends.
- Attention to detail and customer-centric.
- Ability to work in a fast-paced environment.
The above statements are intended to describe the general nature and level of work being performed and should not be construed as an exhaustive list of all duties and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed, or as assigned
Interested qualified candidates are invited to send your CV, and Cover letter to srengmonytepmealea@coffee-concepts.com.kh
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
