Position: School Admissions Supervisor and Sales Coordinator (Brightstar International School of Phnom Penh Co., Ltd.)__Deadline:14-August

Direct Report: CEO
Indirect Report: Chief Executive Officer
Working Days: Monday to Saturday Morning
Working Hours: 8:00 am to 5:00 pm, Sat. 8:00 am to 12:00 pm

Position Overview:
The School Admissions Supervisor and Sales Coordinator plays a crucial role in managing the admissions process, retention strategies, attracting prospective students, and supporting sales efforts at our school. This position requires a combination of excellent communication skills, attention to detail, and an excellent customer-focused  approach.

The successful retention of students is integral to the overall success of the school, and the School Admissions Supervisor and Sales Coordinator plays a vital role in fostering an environment conducive to student success and satisfaction.

The importance of not only attracting new students but also ensuring their ongoing satisfaction and success within the institution. It reflects a commitment to fostering a positive learning environment that encourages students to continue their education at the school.

Key Responsibilities and Priorities:
Admissions
1.    Admissions Management:

• Oversee the end-to-end admissions process, ensuring a seamless and positive experience for prospective students and their families.
• Collaborate with academic departments to provide accurate information on courses, curriculum, and admission requirements.
• Generate and present detailed daily, weekly, and monthly reports on admissions statistics, enquiry conversion rates, and sales outcomes to the Senior Management Team.

2.    Sales and Outreach:

• Develop and implement effective sales strategies to meet enrolment targets.
• Build relationships with potential students and their families, addressing inquiries and concerns promptly and professionally.
• Represent the school at educational fairs, community events, and other outreach opportunities to promote admissions.
• Conduct tours of the school for prospective students and their families, showcasing the facilities and programmes on offer.
• Conduct new parent orientations, informing them about our programmes, rules and policies, mission and school culture.
• Participate in school events, open days, and information workshops, playing a key role in the promotion of the school to prospective families.

3.    Application Processing:

• Review and evaluate student applications, ensuring all required documentation is submitted.
• Communicate admission decisions to applicants and guide them through the enrolment process.
• Maintain accurate and up-to-date records of all applicants.

4.    Collaboration:

• Work closely with the marketing team to develop and distribute promotional materials highlighting the school's strengths and achievements.
• Collaborate with academic departments to stay informed about programme updates and changes that may impact admissions.
• Work closely with the Front Desk team to ensure smooth day-to-day operations, enrolments and retention processes.
• Assist the Managing Director to supervise the Front Office Team.

5.    Customer Relationship Management (CRM):

• Utilise CRM tools to track and manage leads, communicate with prospective students, and analyse data to improve conversion rates.
• Maintain a database of prospective students and alumni for ongoing engagement and relationship-building.

Admissions Performance Metrics: The School Admissions Supervisor and Sales Coordinator will be evaluated based on key admissions metrics, including but not limited to:

• Enrolment Conversion Rate
• Response Time to Inquiries
• Customer Satisfaction Scores
• Achievement of Enrolment Targets

Retention Strategies:

• In addition to the responsibilities outlined above, the School Admissions Supervisor and Sales Coordinator will actively contribute to student retention efforts.

This includes:
1.    Engagement Programmes:

• Develop and implement student engagement initiatives to foster a sense of community and belonging among current students.
• Collaborate with the academic department to organise events, workshops, and activities that enhance the overall student experience.

2.    Communication and Feedback:

• Establish regular communication with the principal to gather feedback from the termly student surveys on their experiences and address any concerns promptly.
• Work closely with the principal to identify and address potential issues that may affect student satisfaction and retention.

3.    Retention Analysis:

• Utilise data analytics and feedback mechanisms to identify trends and potential challenges in student retention.
• Develop reports and recommendations for the senior leadership Team based on the analysis of retention data.

4.    Personalised Support:

• Collaborate with the academic department to facilitate personalised support to students facing academic or personal challenges, connecting families with appropriate resources within the school's support network.
• Act as a liaison between students and relevant departments to facilitate a smooth resolution of any issues impacting their academic progress.

5.    Re-enrolment Campaigns:

• Collaborate with the marketing team to design and execute re- enrolment campaigns, emphasising the value of continuing education at our school.
• Work closely with the school principal to design and implement targeted strategies to address the specific needs and concerns of students considering withdrawing from the school.

Retention Performance Metrics:

• The School Admissions Supervisor and Sales Coordinator will be evaluated based on key retention metrics, including but not limited to:
• Semester-to-semester retention rates.
• Student satisfaction levels.
• Successful implementation of retention initiatives.
• Reduction in withdrawal rates.

Interested qualified candidates are invited to send your CV, and Cover letter to  sreynich@brightstar.edu.kh

Address: #165, Street Lom, Sangkat Kok Khleang, Khan Sen Sok, Phnom Penh Contact:  010226169
Email:  sreynich@brightstar.edu.kh

Moreinfo: https://brightstar.edu.kh

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