Jotun Cambodia Ltd is part of Jotun AS, one of world’s leading paints and coatings manufactures headquartered in Sandefjord, Norway. In Cambodia, we are a market leader in Decorative Paints with innovative and high-quality products and a leader in the Protective Coatings.
Ensure that end user experience is always at desired levels by providing day to day support on all IT related matters and interactions or incidents from Caretaker SMAX to enable optimal productivity and efficiency in day-to-day operations for penguins in the local company.
This position is based in Phnom Penh and reporting directly to the Finance Manager.
JOB DESCRIPTION
Responsibilities:
Job requirements
Qualifications
Ensure that end user experience is always at desired levels by providing day to day support on all IT related matters and interactions or incidents from Caretaker SMAX to enable optimal productivity and efficiency in day-to-day operations for penguins in the local company.
This position is based in Phnom Penh and reporting directly to the Finance Manager.
JOB DESCRIPTION
Responsibilities:
- Assist and support end-users by trouble-shooting IT systems and software, registering and follow-up on caretaker tickets, provide training to ensure that Digital IT tools are used effectively and become a source of competitive advantage.
- To have professional responsibility and stay current with technological developments, contribute and recommend solutions to ensure Jotun operates with optimized solutions and takes advantage of new technology in existing and new markets.
- Coordinate with IT vendors in the installation of systems, devices, and components and troubleshooting problems to enable the smooth running of everyday business operations.
- Be responsible for ensuring relevant maintenance contracts and licenses are maintained and conduct regular reviews to ensure we are compliant.
- Responsible for all incidents, events, and service requests that are assigned to be resolved and attended to within the service levels dictated at the End-to-End Framework by regular KPI reporting and monitoring.
- Run improvement initiatives locally/regionally, moving users to be more digital than manual in the way of work by conducting training, developing/integrating new solutions and engaging the business, and aligning to global and regional strategies and to ensure that they are carried out in the most efficient and digital way.
- Provide 2nd-level IT support to companies in emerging markets to ensure support requests are handled in an efficient manner and to ensure IT requirements are met as per Service Level Agreements (SLAs).
Job requirements
Qualifications
- Candidate must possess a bachelor's degree ITIL Foundation
- A minimum 2 years of working experience in the related field is required.
- Good with Ms. Office applications such as Excel, PowerPoint, Word, ITIL Foundation.
- Must be proficient in verbal and written English.
- Acts on own initiative, makes things happen and accepts responsibility for the results.
- Uses a methodical and systematic approach; plans ahead, defines clear priorities.
- Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments.
- Communicates in a clear, precise, and structured way; speaks with authority and conviction; presents effectively.
- Career development encompassing on-the-job experience and Jotun Academy, our in-house development academy.
- A chance to work with different people from different countries.
- Best-in-class paint products that are unparalleled in quality.
- We are a values-driven organization where Respect, Loyalty, Care and Boldness are core to the culture and success of our organization.
Interested qualified candidates are invited to send your CV, and Cover letter to sreypov.hak@jotun.com. Telegram: 012 592 444
Moreinfo: https://www.jotun.com/kh-en/about-jotun/career/join-us
Please mention "www.Cambodiajobs.Biz" where you saw the ad when you apply!
