Founded in 2007, GAEA Plc is a solid waste management company with operations across four provinces, including Siem Reap, Banteay MeanChey, and Kampong Thom. Fast growth across all project sites has necessitated further company personnel expansion. In this context, GAEA is presently seeking dedicated and enthusiastic applicants for the following positions: Job Responsibilities:
Interested applicants, please submit us your Application or CV and cover letter by e-mail to hr.recruitment@gaea.com.kh
National Customer Service Manager
Benefits
- The salary is competitive according to the candidates’ performance.
- Fuel, phone card allowance.
- Lunch provided.
- Work injury insurance and health care NSSF.
- Yearly appraisal work performance.
- Senoirity bonus.
- Others.
- Manage, organize, and implement the services fee collection process according to the daily, weekly, and monthly target.
- Manage and plan on the process of services fee collection in order to meet the yearly revenue objective of the branch.
- Manage and train the customer service staff (40-60 employees)
- Set-up a proper administration of contracts and customers data in the NAV system with hard document filing.
- Control on the process of services fee collection through monitoring, following up, and visiting directly on outstanding invoices.
- Responsible for direct communication with customers (provide information related to the company, information on solid waste collection and transportation, and other services).
- Responsible for the development on the services coverage area in order to make sure that the areas for the services are suitable in term of economic factor, the company’s strategies, infrastructure conditions, the company manpower, and other related factors.
- Work in cooperation with operation department in order to develop basic solid waste collection strategy for major streets, for small alleys, and for other complex areas.
- Responsible for controlling and monitoring on daily solid waste collection and transportation services of the operation department.
- Lead the cooperation works with operation department especially in showing the streets, areas, and places that need to provide the services, and in setting up the services schedule and standard, as well as in training waste collectors on the norms and character during the operations.
- Act on behalf of the branch to communicate with customers as well as authorities on related issues.
- Deliver announcement, memo, policy, and procedure from the company to subordinates.
- Follow up complaints and coordinate with operations to improve the customers’ satisfaction.
- Lead and implement on services fee negotiation processes with customers in order to enforce the services fee tariff and/or the fee set by the branch.
- Push new agreements with an action plan of targeted locations
- Propose a marketing plan based on expansion in all contracts and follow-up on the branches. Developing new business sector including recycling activities
- Insure GAEA good image, during price negotiation from staff complaint management.
- Ensure the correctness of the customer information in each block (name, address, category, picture, and fee etc.).
- Ensure transparency in services fee collection, customer information, and other related administrative documents (invoice, minute of negotiation, and the information within the database).
- Implements strong controls and audits on the cash collection. Analyze tariffs by category of business.
- Prepare weekly and monthly reports for top management.
- Perform in accordance with the procedures and internal policies of the company.
- Perform other duties if needed by the company.
- Other management assignment assigned by GM.
- At least Bachelor’s degree in related field such as Management, Sales & Marketing and or Customer Service.
- Minimum 3 years working experience in the customer service management and or related.
- Honest, highly responsible and reliable
- Good computer literacy (Internet and Email, Ms. Word, Excel and ERP system).
- Ability to manage a team of 25 staffs.
- Good communicator with good negotiation skill and possess strong decision-making skills.
- Good team player
- Good skills in contract and report writing both in Khmer and English
- Good ability in English speaking and report writing, fluent in Khmer with good ability in translating the document from English to Khmer and Khmer to English.
- Good integrity, positive attitude, helpful, high commitment, competence and motivation.
Moreinfo: https://www.gaea.com.kh
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