Leading with Emotional Intelligence

Training on

Leading with Emotional Intelligence

                   Date: 21-22 January 2016                              Venue: Intercontinental Hotel /TonlebasacII

 Time: 8:00am-17:00pm                                    Language: Khmer/English     

Whatever our leadership or management role, the skills and abilities to reach business goals and bring others with us are more and more crucial for success. However, it seems many of us lack certain skills that are now seen as essential in this current environment. Emotional Intelligence is a set of capabilities that distinguish outstanding people. Every manager and leader has the capability to increase their self-awareness and therefore their effectiveness when working with others. This work-shop provides an introduction to emotional intelligence and is essential for anyone in a management or leadership role. It will enlighten you with fascinating insights into how you connect with yourself and your colleagues. It will provide you with new impetus for change and the time to take stock of your management & leadership skills and abilities. It also presents the opportunity for you to become more emotionally intelligent in your managing and leading of others.

Outcomes 

• Gain knowledge & understanding of EQ and the tools needed to improve EQ skill levels.
• The ability to influence others, and enhance skills to gain cooperation
• Leave with clarification about what drives behavior – their colleagues’ and their own.
• Assess own level of ‘emotional intelligence’ and learn how to more effectively evaluate and manage own behavior and influence the emotions of others; in a positive way
• Improve ability to empathize, communicate and lead more effectively
• Understand the emotional intelligence competency framework
• Utilize techniques for increasing levels of EQ.
• Understand how emotions can influence thoughts, behavior, goals, decision–making, and work /personal relationships.
• Make the link between emotional intelligence and leadership effectiveness.

Course Contents
Day 1
Morning Session 1

• Welcome, Introduction & Icebreaker
• Increasing self-awareness. Attitude and mind-set,
• How we think determines our behavior and our actions
• Understanding how our value & culture affect our thinking and  management style
• Small group activity – large group feedback, Q&A’s

Morning Session 2

• Communication style & process. Barriers to communication
• Activity to practice effective use of communication and experience what happens when communication breaks down
• Reasons for misinterpretation & misunderstandings
• Group discussion and feedback

Afternoon Session 1

• Personality and character differences
• Exploring diversity, culture and experience.
• Reasons for conflict and differences
• Group Activities and discussion–The personality grid
• Large group feedback and Q&A’s

Afternoon Session 2

• Self-awareness and self-management–Emotional Intelligence
• The Johari Window and effective tools to become more self-aware
• 10 minute video – Emotional Intelligence and Leadership
• Small group exercise, large group feedback
• Summary

Day 2

Morning Session 1: Welcome back and review

• Activity –
• Social-awareness and relationship management–EI
• Conflict management and collaboration
• Video – Make a Difference
• Small Group Exercise –
• Large group Feedback Q&A’s

Morning Session 2

• Small group activity – feedback exercise. Q&A’s,
• Focus on specific skills of EQ, good questions, engaged listening and communicating for accuracy and empathy.
• Short videos
• Small group activity. Large group feedback
• Q&A’s

Afternoon Session 1

• Relationship Management-Influence & persuasion skill
• Video
• Building relationship through asking coaching questions
• Small group activity, large group feedback
• Mind-mapping exercise,
• Q&A’s

Afternoon Session 2

• Group discussion on self-management & coaching skill
• Presentations
• Encouraging staff to link learning back to workplace
• Final video teamwork and collaboration
• Summary of the two days
• SMART Goal setting, (Next steps) Action Diaries;
• Q&A, Thanks and close

Trainer

Dr. Trevor Suter, Learning & Leadership Specialist – Founding Director Doctorate in Business Administration – Leadership Development Master’s Degree in Business Administration – Systems Thinking and Complexity Post  Grad  Cert  Management,  Post  Grad  Dip  Management,  Bachelor  of  Arts    Degree  (Hons) International Business Higher National Diploma (HND) – Business and Finance Cert Health and Safety,  Parts  1&2   Accredited   Associate  of  Institute for  Independent   Business  International (AInstIB). With more than 30 years’ experience working with people and teams, in Learning and Leadership Development and as an International Leadership & Business Performance Consultant, Trevor has worked with the worlds ‘best of the best’. This includes: elite ‘Special Armed Forces’ from different countries; Government Agencies and other high profile individuals and organisations from around the world including: Norwich Union Insurance, Canada Life, Sun Life of Canada, Blackstar (London), London Metropolitan Police Force, London Transport, US Navy Seals, British Special Forces and HM Royal Marines Commandos and Royal Navy, The European Commission, Ford Motor Cars, Sony Electronics, and numerous individuals and organisations in Cambodia including Cellcard, HR Inc, Canadia Bank, DAMCO, RHB Indochina Bank, ANZ Royal Bank, Lom Orng, Handicap International, Prudential, Coca Cola, Adidas, C&A, Comin Khmer, Vision Fund, BAT, Ezecom, Forte Insurance, Dumex, Wing, Royal Limousine, Vattanac Bank, CIMB Bank, CTN, Transparency International, Amret Microfinance, Kredit MF, DFDL, SCA Cambodia Airports, Cambrew, Crown, Smart Axiata, Pachem Dental Clinic, Room-to-read, Total, Dell Computers, Ganzberg Beer Cogetel (Online) Nexus, RMA, iOne. Trevor has also worked with some highly respected people in Leadership Development; Sir John Whitmore, CEO of Performance Consultants International, Gerard O’Donovan, of Noble Manhattan Coach Training organisation, and Dr Paul Thomas of DNA Definitive – leadership development and  complexity  specialists, and  a  number  of  senior country managers in the IBM Group and many specialist  colleagues  across  the  globe  from  the  IIBI (Institute for Independent Business International).

Mr.Bouth Chan Vibol (Luke) Professional Learning & Development Facilitator BBA Degree in Business Administration, NUM Cert IV in Training and Assessment – Fortress Learning, Australia. With more than 13 years’ experience working with people, in business and in organisations in Cambodia, Vietnam, Thailand and Japan, Vibol (Luke) has committed to developing himself and helping others to develop their skills, knowledge and positive attitudes. His main speciality lies in people skills -“soft skills”. Luke believes that while a combination of soft and technical skills are important; it is the soft (people) skills that are essential for enhanced management and in the 21st century’s business environment; and it is these skills, along with critical thinking, that are lacking – but most needed – here in Cambodia. Luke began  working  with    people in   teaching  roles and youth  counselling  and also  with a   number   of training organisations   working as a trainer, facilitator and coordinator 10 years ago. He joined Inspire Asia at the beginning of 2015 after he was offered a position as a  trainer and facilitator, where his skills and knowledge have become even more global and broad. For the past 3 years his main role has been in facilitating and coordinating all programs and workshops, and also in training and translation. He delivers professional programs, workshops and seminars in both Khmer and English and regularly receives excellent feedback from clients. Luke has worked with many individuals, businesses and organisations in Cambodia across a broad range of sectors including many different NGO’s, logistics, telecommunications, MFI’s,  banking and finance,  insurance,  wholesale distribution, manufacturing, engineering, construction, petroleum, oil  and  gas, brewing and canning, educational institutions, service industries, franchise companies, dental clinics and tourism and  hospitality. He  continues his research and understanding of the needs and requirements of the Cambodian organisations and workforce so that his skills may be utilised and shared with others not just in a theoretical way but through practical application and full understanding.

What will be included with the training course?

• Group photo of participants
• Training materials
• Certificates are awarded by LIFE
• Two lunches and four refreshment 

Training Fee: US$240 per person (Exclude any Taxes). (US$210 If Register ​​and Payment before January 13, 2016)

More information

Tel:              093 666836  /  093 666796  /  069 555528  /  069 555566

Add:            Building #19F , St 271 , Sankat Boeng Salang, Khan Toul Kork

Email:          lifesuccess.asia@gmail.com   /   info@lifesuccess.asia

Website:      www.lifesuccess.asia

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COURSE TITLE	DATE	ORGANIZER
Leading with Emotional Intelligence	21-22 Jan	LiFE
Effective Administration Management Skill	23-24 Jan	LiFE
Effective Time and Task Management	28-29 Jan	LiFE
Effective Payroll Administration	30-31 Jan	LiFE
Working Effectively and with Confidence	1-2 Feb	LiFE
Effective Human Resources Management for SMEs	6-7 Feb	LiFE
Effective Branch Management Skill	6-7 Feb	LiFE
Effective Recruitment Process	11-12 Feb	LiFE
Inspiring Customer Service	11-12 Feb	LiFE
Effective Management Skill	13-14 Feb	LiFE
The Art of Influence and Persuasion	18-19 Feb	LiFE
Professional Office Management and Secretarial Affairs	20-21Feb	LiFE
Creative Problem Solving and Decision Making	25-26 Feb	LiFE
Practical Strategic Planning	27-28 Feb	LiFE
Strategic Thinking and Planning	1-2 Mar	LiFE
Handling Difficult People and Situations	11 Mar	LiFE
Master Class in Effective Communication	15 Mar	LiFE
Coaching and Mentoring for your Management Team	17-18 Mar	LiFE

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