Handling Difficult People and Situations

Training on

Handling Difficult People and Situations

                   Date: 11 March 2016                                      Venue: Intercontinental Hotel /TonlebasacII

 Time: 8:00am-17:00pm                                    Language: Khmer/English     

Difficult encounters with employees or colleagues are unavoidable in the workplace. If these difficult situations aren’t dealt with effectively they can have serious consequences for the whole staff team. This 1-day conflict resolution course will provide you with strategies and hands-on exercises for dealing with different types of difficult situations, assuring you the knowledge and confidence you need for effective management of difficult situations. You will learn how to strategically communicate with challenging team members keeping your eye on your desired positive outcome, all in a safe environment for discussing sensitive issues.

Outcomes
Be more affirmed in your abilities when dealing with difficult people and you will be able to see past personalities to the genuine issues in order to alleviate problem situations.

During this conflict management training course you will learn communication techniques for dealing with difficult team members whilst guaranteeing a positive outcome, all in a confidential and secure environment for talking about.

Course Contents

• knowing how and when to tackle issues
• what makes people behave in a difficult way
• understanding different types of problem behavior
• the essentials of good communication
• how to build your confidence and assertiveness
• identifying and dealing with behavior problems before they happen
• how to ask for a change in behavior
• managing conflict training
• dealing with aggression
• adapting styles of communication to different situations
• how to problem solve and negotiate with difficult people
• a year of free support

Trainer

Dr. Trevor Suter, Learning & Leadership Specialist – Founding Director Doctorate in Business Administration – Leadership Development Master’s Degree in Business Administration – Systems Thinking and Complexity Post  Grad  Cert  Management,  Post  Grad  Dip  Management,  Bachelor  of  Arts    Degree  (Hons) International Business Higher National Diploma (HND) – Business and Finance Cert Health and Safety,  Parts  1&2   Accredited   Associate  of  Institute for  Independent   Business  International (AInstIB). With more than 30 years’ experience working with people and teams, in Learning and Leadership Development and as an International Leadership & Business Performance Consultant, Trevor has worked with the worlds ‘best of the best’. This includes: elite ‘Special Armed Forces’ from different countries; Government Agencies and other high profile individuals and organisations from around the world including: Norwich Union Insurance, Canada Life, Sun Life of Canada, Blackstar (London), London Metropolitan Police Force, London Transport, US Navy Seals, British Special Forces and HM Royal Marines Commandos and Royal Navy, The European Commission, Ford Motor Cars, Sony Electronics, and numerous individuals and organisations in Cambodia including Cellcard, HR Inc, Canadia Bank, DAMCO, RHB Indochina Bank, ANZ Royal Bank, Lom Orng, Handicap International, Prudential, Coca Cola, Adidas, C&A, Comin Khmer, Vision Fund, BAT, Ezecom, Forte Insurance, Dumex, Wing, Royal Limousine, Vattanac Bank, CIMB Bank, CTN, Transparency International, Amret Microfinance, Kredit MF, DFDL, SCA Cambodia Airports, Cambrew, Crown, Smart Axiata, Pachem Dental Clinic, Room-to-read, Total, Dell Computers, Ganzberg Beer Cogetel (Online) Nexus, RMA, iOne. Trevor has also worked with some highly respected people in Leadership Development; Sir John Whitmore, CEO of Performance Consultants International, Gerard O’Donovan, of Noble Manhattan Coach Training organisation, and Dr Paul Thomas of DNA Definitive – leadership development and  complexity  specialists, and  a  number  of  senior country managers in the IBM Group and many specialist  colleagues  across  the  globe  from  the  IIBI (Institute for Independent Business International).

Mr.Bouth Chan Vibol (Luke) Professional Learning & Development Facilitator BBA Degree in Business Administration, NUM Cert IV in Training and Assessment – Fortress Learning, Australia. With more than 13 years’ experience working with people, in business and in organisations in Cambodia, Vietnam, Thailand and Japan, Vibol (Luke) has committed to developing himself and helping others to develop their skills, knowledge and positive attitudes. His main speciality lies in people skills -“soft skills”. Luke believes that while a combination of soft and technical skills are important; it is the soft (people) skills that are essential for enhanced management and in the 21st century’s business environment; and it is these skills, along with critical thinking, that are lacking – but most needed – here in Cambodia. Luke began  working  with    people in   teaching  roles and youth  counselling  and also  with a   number   of training organisations   working as a trainer, facilitator and coordinator 10 years ago. He joined Inspire Asia at the beginning of 2015 after he was offered a position as a  trainer and facilitator, where his skills and knowledge have become even more global and broad. For the past 3 years his main role has been in facilitating and coordinating all programs and workshops, and also in training and translation. He delivers professional programs, workshops and seminars in both Khmer and English and regularly receives excellent feedback from clients. Luke has worked with many individuals, businesses and organisations in Cambodia across a broad range of sectors including many different NGO’s, logistics, telecommunications, MFI’s,  banking and finance,  insurance,  wholesale distribution, manufacturing, engineering, construction, petroleum, oil  and  gas, brewing and canning, educational institutions, service industries, franchise companies, dental clinics and tourism and  hospitality. He  continues his research and understanding of the needs and requirements of the Cambodian organisations and workforce so that his skills may be utilised and shared with others not just in a theoretical way but through practical application and full understanding.

Who should attend?
This conflict resolution training in is suitable for individuals who wants to grow their expertise in this vital area of people management, and for managers who wish to implement new techniques to deal with challenging attitudes. We work with people from all sectors including the public/Government sector, voluntary sector, NGO sector, corporate sector and private sector.

What will be included with the training course?

• Group photo of participants
• Training materials
• Certificates are awarded by LIFE
• Two lunches and four refreshment 

Training Fee: US$140 per person (Exclude any Taxes). (US$110 If Register ​​and Payment before March 4, 2016)

More information

Tel:              093 666836  /  093 666796  /  069 555528  /  069 555566

Add:            Building #19F , St 271 , Sankat Boeng Salang, Khan Toul Kork

Email:          lifesuccess.asia@gmail.com   /   info@lifesuccess.asia

Website:      www.lifesuccess.asia