EFFECTIVE COMMUNICATION SKILLS AT WORK

Training on

EFFECTIVE COMMUNICATION SKILLS AT WORK

26-27 December 2015

Effective Communication takes real skills. These communication skills have to be developed, honed and added to on an ongoing basis. They are the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be. Our work on communication skills training includes influencing, negotiation, making an impact, dealing with conflict and difficult people - really, anything that has to do with people dealing with other people with far more confidence, assurance and authenticity.

COURSE OBJECTIVES

• Know the process and channels of communication in the workplace
• Communicate with people effectively both in persons and writing
• Be able to make first impression and building good work relationship
• Acquire the techniques for giving and getting feedbacks
• Communicate in the meeting effectively
• Enhance negotiation, persuasion and influence skills

COURSE CONTENTS
Module 1: Essentials of Communication at Work

• Communication process
• Channels of communication in the workplace
• Information flow in the organization

Module 2: Components of Effective Communication

• The 7 Cs of communication
• Foundation of Effective communication
• Questioning Techniques
• Keep the communication simple

Module 3: Communication in Persons and in Writing

• Making a great first impression
• Building good work relationship
• Writing Skills
• Email Communication

Module 4: Managing Feedback

• Giving and getting feedback
• Giving praise
• Feedback matrix

Module 5: Meeting Communication

• Running effective meeting
• Writing meeting notes

Module 6: Presentation skills

• Presentation planning
• Managing presentation nerves
• Creating effective presentation visuals
• Delivering great presentation

TRAINER PROFILE

Mr. Sophornmony Ung is a holder of MED in management and leadership from Charles Darwin University in Australia and MBA in Management from Norton University in Cambodia. Mr. Mony has had more than ten-year experience in giving lectures and training on various courses associated with management and leadership. His management career development is quite interesting as he has advanced through different senior positions in a short period of time. For the last four three years, he has moved up from vice-principal of a school to executive manager of an institution, a human resources manager, chief secretariat and executive director of a group of companies.    Currently, Mr. Mony is the managing director of a company group including hotels, international schools and design companies. His management and leadership experience includes: 1) Sub-editor, the Popular Magazine, 2) Vice Principal, the Westline School, 3) Human Resources Manager, Westline Educaiton Group, 4) Chief Secretariat of WEG, 5) Executive Director, Educational Development Institute, 6) Managing Director, RMISPP and HIA, and 7) Business Development Advisor of WEG.

WHO SHOULD ATTEND?
The training course is specially designed for people that would like to improve verbal and non-verbal communication skills and awareness of effective communication in workplace. Smooth and accurate communication will help better cooperation within workplace.

COURSE DETAILS

Date:                26-27 December 2015

Venue:             Hotel/Restaurant located in Phnom Penh

Time:                8 am- 5 pm

Language:       Khmer

Fee:                 US$ 200 (Exclude any Taxes)

Early Bird:       US$ 180 (Register before December 23, 2015)
The Fee includes: Lunch, Refreshment, Materials and  Certificate. 

Educational Development Institute (EDI)

#22, St. 51┴154, SangkatPhsarThmei III, Khan Daun Penh, Phnom Penh.
Tel: 023 966 967 / 015 728 123 / 015 729 123 / 012 915 895 / 016 557 123
Email:  info@edi-cambodia.org  /  training@edi-cambodia.org