Effective Communication Skills at Work

 Training on
Effective Communication Skills at Work
27-28 September 2014
 

Effective Communication takes real skills. These communication skills have to be developed, honed and added to on an ongoing basis. They are the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be. Our work on communication skills training includes influencing, negotiation, making an impact, dealing with conflict and difficult people - really, anything that has to do with people dealing with other people with far more confidence, assurance and authenticity.

COURSE OBJECTIVES
Upon the completion of this two-day training, participants are expected to:

• Know the process and channels of communication in the workplace
• Communicate with people effectively both in persons and writing
• Be able to make first impression and building good work relationship
• Acquire the techniques for giving and getting feedbacks
• Communicate in the meeting effectively
• Enhance negotiation, persuasion and influence skills

COURSE CONTENTS
Module 1: Essentials of Communication at Work

• Communication process
• Channels of communication in the workplace
• Information flow in the organization  

Module 2: Components of Effective Communication

• The 7 Cs of communication
• Foundation of Effective communication
• Questioning Techniques
• Keep the communication simple

Module 3: Communication in Persons and in Writing

• Making a great first impression
• Building good work relationship
• Writing Skills
• Email Communication

Module 4: Managing Feedback

• Giving and getting feedback
• Giving praise
• Feedback matrix

Module 5: Meeting Communication

• Running effective meeting
• Writing meeting notes

Module 6: Presentation skills

• Presentation planning
• Managing presentation nerves
• Creating effective presentation visuals 
• Delivering great presentation

TRAINER PROFILE

Mr. Sophornmony Ung is a holder of MED in management and leadership from Charles Darwin University in Australia and MBA in Management from Norton University in Cambodia. Mr. Mony has had more than ten-year experience in giving lectures and training on various courses associated with management and leadership. His career development is interesting as he has advanced through different senior positions in a short period of time. For the last three years, he has moved up from vice-principal of a school to executive manager of an institution and to human resources manager of a group of companies.    Currently, Mr. Mony is the chief of CEO secretariat of Westline Education Group (WEG), which runs The Westline School, The Northline School and Educational Development Institute (EDI). He is also the executive director of EDI, where he manages a variety of programs and services such as training, consulting, research, TESOL training, journalism training, and English Vocational training.

WHO SHOULD ATTEND?
The training course is specially design for people that would like to improve verbal and non-verbal communication skills and awareness. 

COURSE DETAILS

Date:                27-28 September 2014

Venue:             Hotel/Restaurant located in Phnom Penh

Time:                8 am- 5 pm

Language:       Khmer

Fee:                 US$ 200 (Exclude any Taxes)

Early Bird:       US$ 180 (Register before September 20)
The Fee includes: Lunch, Refreshment, Materials and  Certificate. 

Educational Development Institute (EDI)
#22, St. 51┴154, Sangkat Phsar Thmei III, Khan Daun Penh, Phnom Penh.
Tel: 023 966 967 / 015 728 123 / 012 56 6606 / 012 915 895 / 015 729 123
Email: director@edi-cambodia.org  / training@edi-cambodia.org