Course
Title: Customer Satisfaction and Effective Selling Skills
Language:
Khmer
Venue:
Intercontinental
HOTEL
Duration:
1 Day (8 Hours)
Date:
2nd MARCH 2012
Time:
08:30 – 17:30
Admission Fee:
Super Early Bird Fee
– Before 24 FEB 2012: USD 79
Normal Fee – After 24 FEB 2012: USD 99
Free:
Coffee Breaks, Lunch, Training Materials and Certificate of Completion
Fast Fact of Trainer’s
Profile:
Mr. Rithy SIM is a Founder of LDC (Leadership and Development
Center), a leading center in
Cambodia for Human Resource Development. With his 10 years of
experiences in leadership,
sales and marketing; he brings LDC to become one of leading
center in Cambodia with mega
guru and professional training.
He is also a CEO and Founder of SRG Ltd, a leading vaccine,
cosmetic, diagnostic, and others
consumable products in Cambodia, Laos, Myanmar, and Vietnam. He
has made many deals to
win his customers’ hearts which he always called “An observation
to win your customers”.
At the peak of his customers’ satisfaction and his belief in
human potential for greatness,
he has developed many distributors and wholesalers to join his
journey to success. He makes
a deal with smile, confident, and feels the heart of each
customer he met.
Mr. SIM also believes in learning from the best to be the best
as Dr. Peter Chee, his business
partners from ITD Group, Malaysia and ABE from UK.
Mr. SIM has been trained in different countries such as US,
Canada, Japan, Korea, UAE (Dubai),
Singapore, Malaysia, and Taiwan in the field of leadership,
marketing and human resource.
Over 10 years as an entrepreneur, he now would like to share you
how he did it and what
motivated him most for this exciting learning journey with you.
Mr. SIM’s fulfillment is to help you to realize your own
potential and use it for greatness within
yourself, your family, and your organization. He always believes
company is a warm place to
work as family with regulation. Moreover, He always believes his
customers are part of his
family as well.
What Will You Learn and Gain?
Session 1
·
Understanding
the customers and why they are the heart of your organization
·
Understanding
the well-done plans before you meet your customers
·
Identifying
your customers’ behaviors, understanding their personalities and how you can
help them better
·
Understanding
why we are in servicing industry and it is very important for you to discover
the inside out
of this interesting topic
·
Understanding
what customers buys from you. Why you want them to buy from you all the time
they want
·
Dealing
effectively with your customers by using all ways of communications such as
observation, explore,
and achieve
Session 2
·
Understanding
the important things about your belief in your products
·
Learn
how to apply the rule of Seven in your daily routine
·
Understanding
the key techniques of Observation to win your customers’ hearts
·
Understanding
coaching and mentoring techniques which help you to satisfy your customers in
all ways
·
Learn
how to create a SMARTEST Goal for your team to achieve breakthrough with
results for your organization
·
Learn
how to empower and motivate them for greater results
·
Get
your customers by using telecommunication techniques
·
Understanding
the beauty of deal before the deal is off and you will switch it on when it is
off
Please click a reply email to
indicate you can receive this email.
For any further queries, pls feel
free to contact me at anytime.
With Best Regards,
Mr. Kent SIM
Sales & Marketing Manager
Leadership & Development
Center
No. 10AE1, Street 300, Sangkat BKK
II,
Khan Chamkarmon, Phnom Penh,
Cambodia
Tel: 855-23 555 0505
Fax: 855-23 224 598
H/P: 855-77 861 168
Email: kent@ldcasia.com
Web: www.ldcasia.com
